This week’s word is sarcasm, which the dictionary describes as harsh or bitter irony. An example is: I had a lovely week at work.
My company has been aggressive the past few years in chasing down new business, diversifying our product line so that we can more easily weather this recession. The good news is that we’ve increased our customer base by probably 50%. The bad news is that we’ve increased our customer base by probably 50%.
That means that every couple of weeks, we’re making some new part we’ve never made before; we don’t know the tricks, tips, and shortcuts for production, quality testing, and packing. Guess who gets to learn, run, and train others on these new jobs? I do.
So, why was it an unpleasant week for me? On Monday, I was told by our supervisor pro-tem to report fifteen minutes early to my assigned machine. There was a new job in it, he wanted me to learn the job and do it for my shift. Fifteen minutes for training on an unfamiliar job is actually pretty generous by company standards, the usual is a quick five-minute session during the handover period between shifts. I was lucky because the afternoon guy used to be on nights, therefore intelligent and helpful; not like the rest of the evening shift mouth-breathers.
Oh, by the way, I probably won’t get paid for those extra minutes; I wasn’t three weeks ago when I was sent to the last new job I had to learn. “Unfair”, you say? It probably is, but I have a job and that’s not bad.
So, there I am, doing this new job when, half an hour before first break, the straw boss sent over one of the more competent temps for me to train. The job is `hot’, therefore high on the priority list, therefore the machine will be kept running at all times. Well, I train the temp and when I judge them to be sufficiently competent, get told that I will be covering another break as well as taking my own, then coming back to this job; breaks are twenty minutes, twice a shift. So I’ll be gone a minimum of forty minutes, more realistically forty-five to fifty, before the poor temp can take their break.
Now comes 6:00 and the bosses start trickling in. My machine is the first one they come to, it being a new job and all. Right off the hop, they start b*tching about how I’m packing the parts. I’ve been there five years; I’m not worried about their complaints anymore. I’m following the instructions I’ve been given, if those instructions are in error, then it is someone else’s problem.
When 7:00 rolls around, the day shiftless worker finally wandered over, realized it was a new job, and whined about having to learn it during the five-minute handover, which they’ve wasted two or three minutes of. I smiled unsympathetically, handed them the written work instructions, demonstrated a few cycles, and told them that I got there fifteen minutes early to learn the job.
Then I walked away.
Failure to plan on your part does not constitute an emergency on my part.
Friday, they put me back on the new job, but at about midnight gave me a different new temp to train. Temps run the gamut of sharp as a tack to about as sharp as a cotton ball; this one was more toward the cotton ball part of the spectrum. I persevered though and brought him to something resembling competent on the job. In the middle of this, the straw boss stood in the aisle and shouted an unnecessary question about how I was training.
That’s two things that p*ss me off right there. Standing in the aisle and shouting a question over the noise of the machinery and asking a stupid question. I’m going to have sharp words with them one of these days. I made a reply that I will admit was a bit terse. The straw boss snarked, “Don’t snap at me…”, looked at my face, got quiet, turned and walked away.
I was then told to cover two breaks plus my own and report to a different machine, which had to be started up for me to run. When I got there, I ran it for less than an hour before it was shut down again. I was told to take my break first, then go to yet a third machine, relieve that operator for their second break and they would be reassigned for the remainder of the night. That’s typical Friday fuss.
At 5:00-ish in the morning I had to have a potty break, and it wasn’t a machine where one can nip off for a quick moment, then come back and catch up. Now the proper procedure in these cases is actually to flag down the QA, a set up technician, or the supervisor, inform them of your need and they will find an operator to take over while you’re gone. Usually though, you just grab someone who can cover you for a couple of minutes, go do your business, come back and thank them, and carry on.
Casting my eyes around, I spot the QA operator performing scheduled checks, flag them down, etc. While I was gone, the reliever inexplicable bungled a job I know they’ve done numerous times. I got back and two cycles in, noticed the problem and warned the packer of it. Now we have to examine all the parts in the pipeline to weed out the botched ones, take them out of the system, list them as scrap, and keep up with a machine on automatic continuing to pump out new parts.
I had barely achieved equilibrium again when the supervisor pro-tem arrived on his rounds and noticed all these new scrap parts. I do not exaggerate when I say that he shrieked. I then had to explain who, when, why, and how these numerous parts had been fouled up, while still keeping up to the machine. He took a swipe at me, stormed away to berate the guilty party, stormed back to berate me, and was less than pleased when I told him that I had followed procedure in getting a relief operator; that meant he had to apologize for the second swipe.
Saturday morning shut down is always welcomed. This week I welcomed it a bit more than usual.